This policy explains how we collect, use and protect personal data when you visit this website, contact us or purchase our playbook products and setup services. We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR.
Through the contact form we collect your name, email address, the request type you select and the content of your message. If you become a client, we additionally process billing details and the business information you choose to share for the purposes of the engagement. We do not collect special-category data and ask you not to include it in your messages.
We use your data to respond to enquiries, prepare quotes, deliver purchased materials and services, issue invoices and meet our legal obligations. The legal bases are: performance of a contract or steps taken at your request before a contract (Art. 6(1)(b)); legal obligation for accounting records (Art. 6(1)(c)); and our legitimate interest in operating and improving this website (Art. 6(1)(f)). We do not use your data for automated decision-making or sell it to anyone.
Enquiry correspondence is kept for up to 24 months after our last exchange. Contract and billing records are kept for six years as required by UK tax law. Data that is no longer needed is deleted or anonymised.
We share personal data only with service providers who help us run this website and our business — such as hosting (Webflow, Inc.), email and accounting providers — under data processing agreements, and with authorities where the law requires it. Where providers are located outside the UK or EEA, transfers rely on adequacy decisions or standard contractual clauses.
This website uses only the cookies technically necessary for the hosting platform to function. We do not run advertising trackers. Your browser settings let you block or delete cookies at any time.
You have the right to access, rectify and erase your personal data, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent where processing is based on consent. To exercise any right, email poluninadariia@zohomail.eu — we respond within one month. You may also lodge a complaint with the UK Information Commissioner's Office (ico.org.uk) or your local EU supervisory authority.
Access to personal data is limited to the people who need it to serve you. Data is stored with reputable providers using encryption in transit, and we review our practices regularly.
We may update this policy from time to time; the date above always reflects the current version. Questions about privacy: poluninadariia@zohomail.eu, or by post to Handelyx Service Handover Ltd, 61 Bridge Street, Kington HR5 3DJ, United Kingdom.